// contact
Contact statshawk
statshawk is built and operated by EdgeHawk, LLC, a United States company. The team is small and a human reads every message. Email is the fastest channel; pick the address that matches your question so it lands with the right person.
- Support
- support@statshawk.ai
API or MCP questions, billing, account access, and bug reports. Include the X-Request-Id header from the failing request when you have one: it lets us pull the full trace. Need a tool the MCP server does not ship yet? Tell us the question an agent should be able to answer and we will scope it. Security disclosures for statshawk.ai, api.statshawk.ai, or mcp.statshawk.ai also come here, and we acknowledge them within two business days.
- Everything else
- hello@statshawk.ai
Plans, custom quotas, invoicing, data licensing and redistribution, press, partnerships, feedback, or a question that does not fit above.
Response times
Support and sales replies go out within one business day (US Eastern). Security reports are acknowledged within two business days. Paid plans include priority support; Enterprise plans include a named contact and an SLA.
Self-serve first
- Documentation: quickstart, authentication, errors, rate limits, and the full endpoint reference.
- Changelog: every API and MCP change, with deprecation notices.
- Dashboard: create, rotate, and revoke API keys; view usage and billing.
- About: who we are and how we operate.